Overview

Salary: £16,437 – £17,407 (Dependant on relevant experience)

To continue our commitment to our Mortgage partners, we are looking for a customer focused administrator to join us us in our friendly, fast paced mortgage intermediary team.
 
This is a 12 month opportunity and we would be happy to consider part time applications between 25 – 35 hours (2 full days will need to be accommodated as well full time training to support you in to the role)

Being part of our mortgage administration team you’ll support and develop the Society’s introduced mortgage business, by providing accurate and timely administrative support to the Society’s panel of mortgage intermediaries and brokers.

You’ll be responsible for the processing of new registrations to our panel of intermediaries and preparing mortgage illustrations for them. Responding to broker administration enquiries and inputting data onto our intermediary database will be key parts of the role as well achieving our service level agreements. Occasionally you’ll also need to call our brokers to make sure they receive a timely, best in class service.

Hours of work are between 8am – 5pm Monday to Friday

With well-being in mind and to comply with social distancing guidance, we are currently using digital platforms such as Zoom to conduct our recruitment process. The recruitment process include on-line testing relevant to the role, a brief telephone chat and an interview with managers from the department.

To be successful in the role you’ll already have recent experience of working in an administration role with a strong customer service emphasis. You’ll have good communication skills and will be happy to talk via the phone to people when required.

You’ll have excellent attention to detail skills and evidence of working towards goals and / or performance measures will be critical. You’ll also enjoy working within a team and be flexible, positive and hardworking. 

Intermediaries pride themselves on excellent service, so you will be expected to achieve agreed quality standards and turnaround times

There are many different roles within the wider Intermediary team, therefore there will be many opportunities for career progression making this an ideal role if you’re looking for an opportunity to develop your career, especially within mortgages.


Here at Coventry Building Society, we’re proud to be a mutual building society and we’re committed to providing a first class service to our members.

Our people are pivotal in achieving our mission and we’re embarking on an exciting journey to ensure our employee well-being is at the forefront of what we deliver as a function; after all, without our people, we wouldn’t be as successful as we are. 

The Times Top 25 Best Big Companies To Work For 2021

ORC Employee Engagement Award for Excellence

We’ve also been proud holders of Gold Ribbons from Fairer Finance since they introduced them over four years ago. Fairer Finance helps consumers find a bank or building society that offers good service, not just a good rate.

Location: Coventry-Binley Business Park