Shift hours: Permanent
The purpose of this role is to monitor and fully manage the overall service provision to the desired quality and standard required of a sergeants and senior warrant officers mess within McMullan Barracks, Marchwood. Ensure full compliance to the company and contractual guidelines avoiding any service KPI failures.
Manage, monitor and update all appropriate food safety and health and safety paperwork to the required standards imposed
Manage the process of all accommodation bookings via the nominated IFS Helpdesk systems, ensuring that all cases are actioned within the relevant focus time
Provide accurate costings for all functional activity to the client in a timely manner
Plan, organise and deliver all service requirements to the specification of the client whilst maintaining contractual guidelines
Ensure that all relevant paperwork is obtained and completed as laid down by the contractual/business guidelines
Ensure that facility is clean, free from dust/debris and presentable at all times in all areas
Produce a monthly/4 weekly roster accordingly and supply a copy each month to the General Manager for review
Justify all overtime in advance using correct format and supply to the General Manager for approval
Complete, verify and sign weekly timesheets and supply to the main office for processing ensuring that all attendance and absences are indicated correctly
Manage the training, discipline, morale and welfare of all team members
Conduct investigatory, disciplinary and grievance hearings in line with Compass Policy & Procedures
Manage all labour costs effectively and within the designated budget
Conduct regular team meetings and provide essential business information/updates
- Conduct and manage annual appraisals and 1:1performance reviews
- Liaise with the PMC/client on a continual basis and attend messing meetings when required to do so
- Proactively develop and continually improve all client relationships
We are looking for an experienced manager with experience of leading a team in providing exceptional customer service.
You should have excellent stakeholder management skills and the ability to communicate effectively with all levels.
The ability to manage a budget to ensure the unit is run smoothly.